Return & Refund Policy

We want you to feel confident shopping with CubbyHaven. If something isn't right with your purchase, we're here to help.

30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition
  • Be in its original packaging, when applicable
  • Include all original accessories and components
  • Be in a condition that allows us to resell the item

Items that have been used, damaged, altered, or returned without their original packaging may not be eligible for a refund.

How to Start a Return

Please contact us before sending anything back.

Please include:

  • Your order number
  • The item you would like to return
  • The reason for the return
  • Photos, if applicable

We will provide return instructions if your return request is approved.

Please do not send items back to the return address shown on your package without contacting us first.

Return Shipping

For returns due to a change of mind, ordering the wrong item, or other reasons not caused by CubbyHaven, the customer is responsible for return shipping costs.

If an item arrives damaged, defective, or we send you the wrong item, please contact us as soon as possible. We will review the issue and, when appropriate, provide a replacement, refund, or other suitable solution.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for your financial institution or payment provider to process the refund after it has been issued.

Original shipping charges, if any, may be non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide your order number and clear photos of the item and packaging so we can evaluate the issue and help resolve it as quickly as possible.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items returned after the 30-day return period
  • Used or damaged items
  • Items missing original components or packaging
  • Gift cards, if applicable
  • Final-sale items, if clearly identified at the time of purchase

Contact Us

For return or refund questions, please contact: Email

We are happy to help.