Shipping Policy

At CubbyHaven, we want your order to arrive safely and as smoothly as possible.

Order Processing

Orders are typically processed within 1–3 business days after they are placed.

Orders are not processed or shipped on weekends or major U.S. holidays.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Shipping Time

For orders within the United States, estimated delivery is typically:

Standard Shipping: 3–7 business days

Please note that shipping times are estimates and are not guaranteed. Delivery times may vary depending on your location, carrier delays, weather, holidays, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout.

From time to time, CubbyHaven may offer promotional free shipping. Any applicable shipping promotion will be shown on our website or at checkout.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has entered processing or has been shipped.

Address Accuracy

Please make sure your shipping address is correct before completing your order.

CubbyHaven is not responsible for delays or additional costs caused by an incorrect or incomplete shipping address provided by the customer.

If a package is returned to us because of an incorrect address, additional shipping charges may apply if you request that the order be shipped again.

Lost, Delayed, or Damaged Packages

If your tracking information shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, and your local carrier.

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us and include your order number and any relevant photos or tracking information.

We will work with you to help resolve the issue.

Contact Us

If you have any questions about your order or shipping, please contact us: Email

We aim to respond within 1–2 business days.